Hospitality Specific Training

Australian Frontline Solutions offers a range of training courses to improve and develop skills at both an individual and company level for the hospitality industry. Employers will benefit from increased productivity and professional service from their staff.

Courses are run in a workshop format over one or two days depending on the content required. They can be tailored to address the specific requirements of your business.

All training conducted by AFS Group is done following strict COVID-19 protocols and is constantly being reviewed to ensure the safety of our students and trainers at all times. Personal protective equipment is available to all students to help minimise any risk of infection as well as thorough cleaning of all equipment used for training. If you feel in any way unwell or believe you may have been exposed or in the company of someone who potentially has been exposed please do not attend your scheduled course. Notify us immediately and we will endeavour to reschedule your training to another time. Thank you for your co-operation and understanding.

Hospitality Training Topics


  • Responsible Service of Alcohol

  • Food Safety Supervisor

  • Hospitality Venue Safety - Tailored safety and risk mitigation training focused on hospitality venues and staff. 

  • Concierge protocols

  • Customer Service - Includes dealing with difficult people and conflict resolution and telephones procedures.

  • Telephone Procedures - Strategies for improving your safety, the safety of your staff and how to respond to calls for emergency evacuations reducing the risk of bomb threats and how to respond to such calls and the processes and procedures involved.